Terms and Conditions

Premise Reg: 1032807
Regent Pharmacy is operated by Regent Pharmacies Ltd. The superintendent pharmacist is Sunil Kochhar.

Complaints Procedure:

If you would like to raise a complaint please email the pharmacy on
or call 01474 534771.

These terms and conditions regulate the relationship between us (Regent Pharmacies Limited), the website owner, and you, the customer. When you use this website, you are agreeing to the terms and conditions set out below. If you do not accept these terms and conditions, please do not continue to navigate any further and leave the website.
The website owner, including subsidiaries and affiliates, provides the information contained on this website, subject to the terms and conditions set out in these website terms and conditions, and any other terms and conditions, policies and notices which may be applicable to a specific section or module of this website.
Please note that the terms and conditions may be altered and changed at any time without notification. You shall be responsible for reviewing the then current version each time you visit the website. All previous versions shall be superseded by the latest version of the terms and conditions.

1. About us
Regent Pharmacies limited is a registered limited company. dearPHARMACIST is a trading name of Regent Pharmacies Limited. All company details are as follows:
Regent Pharmacies Limited, 19 Windmill Street, Gravesend, Kent DA12 1AS
Company number: 3621682

2. Definitions
In this agreement:

  • Our Website” means the entire computing hardware and software installation that is or supports our website.
  • Content” means any material in any form published on our website by us or any third party with our consent.

3. Website content
3.1 Great care has been taken in the preparation of the content of this website. Whilst every effort is also made to update the information contained on this website, neither Regent Pharmacies Limited nor any third party or data or content provider make any representations or warranties, whether express, implied in law or residual, as to the sequence, accuracy, completeness or reliability of information, opinions, research information, data and/or content contained on the website (including but not limited to any information which may be provided by any third party or data or content providers) and disclaims all warranties of any manner with respect to the content of this website.
3.2 Regent Pharmacies Limited reserves the right at any time to change or discontinue without notice, any aspect, feature or content of this website.
3.3 No information shall be construed as advice and information is offered for information purposes only and is not intended for trading purposes. You rely on the information contained on this website at your own risk. This website should not be used as a replacement for advice from a medical professional. It is designed to support the relationship between you and your healthcare provider.
3.4 Any links on this web site to other websites are provided for your interest only. Regent Pharmacies Limited has no control over these sites, and therefore takes no responsibility or liability for their content. Any links do not imply any endorsement of content.
3.5 Regent Pharmacies Limited will defend the intellectual property rights in connection with our goods and the website, including copyright in the content whether provided by us or by any other content provider (including copyright in: text, graphics, logos, icons, images, audio clips, digital downloads, data, and software).
3.6 Regent Pharmacies Limited claims copyright in the designs and compilation of all content of the website. Title and ownership rights, shall remain the sole property of the website owner and / or the other content provider. We will strongly protect those rights in all countries.
3.7 You may not copy, modify, publish, transmit, transfer or sell, reproduce, create derivative works from, distribute, perform, display, or in any way exploit any of the content, in whole or in part. Also, you may not use our name or logos or trademarks or any other content on any website of yours or that of any other person.
3.8 Subject to the other terms of this agreement, you may download or copy content only for your own personal use, provided that you maintain all copyright and other notices contained in it. You may not store electronically any significant portion of any content.
3.9 You are advised that content may include technical inaccuracies or typographical errors. This is inevitable in any large website. We would be grateful if you bring to our immediate attention, any that you find.

4. Use of website
4.1. The contents of this website are directed solely at those who access the site from the UK. Your use of this website and any purchase by you on this website of any products is governed by English Law and will be deemed to have taken place in England and subject to the exclusive jurisdiction of the English courts.
4.2 By accessing the website, you warrant and represent to the website owner that you are legally entitled to do so and to make use of information made available via the website.
4.3 You agree not to use the website to send or post any message or material that is unlawful, harassing, defamatory, abusive, indecent, threatening, harmful, vulgar, obscene, sexually orientated, racially offensive, profane, pornographic or violates any applicable law and you hereby indemnify the website owner against any loss, liability, damage or expense of whatever nature which the website owner or any third party may suffer which is caused by or attributable to, whether directly or indirectly, your use of the website to send or post any such message or material.

5. Registration
5.1 To register with Regent Pharmacies Limited and use the site, you must be over 16 years old. The details which you give us must be true and complete. You will be responsible for ensuring that your details are always up-to-date.
5.2 You will be responsible for your use of this site and for your orders, so please ensure that you keep your log-in details safe and secure so that no-one else can misuse them.
5.3 By registering with the Repeat Prescription service, you are authorizing for Regent Pharmacies Limited to send you repeat prescriptions order prompts before the medication is due. In the case where the customer is receiving several medicines which are not synchronized in reorder quantities, the lowest re-order interval will be used. No repeat medication will be ordered from your GP until you have replied to the email prompt. Reply to the email prompt will be taken as authorization to order on your behalf. This service is availbe from participating pharmacies only.

6. Prescription service
6.1 Repeat prescriptions
6.1.1 All prescription order requests received through the repeat prescription system (excluding weekends and bank holidays) each day will be submitted to the doctor’s surgery within 24 hours.
6.1.2 On average, prescriptions are collected from the surgery and assembled, ready for collection/dispatch, 5 working days after the order request first being submitted to the surgery. Please note that this is strictly an average time, based on there being no queries by the prescriber on the order request, and all prescription items being available in the pharmacy. In some cases, prescriptions may be held up at the doctor’s surgery for a variety of reasons, or there may be a supply issue with the medication from our wholesalers.
6.1.3 Regent Pharmacies Limited cannot guarantee that a prescription order request made through the repeat prescription service will result in a prescription being issued by the prescriber. Prescriptions are issued entirely at the discretion of the prescriber. It is therefore solely the responsibility of the customer to ensure that a prescription is issued by the prescriber following a request, and that all items on the order request are on the prescription. Salveo Health will make checks to ensure what you have requested is the same as what the prescriber has put on the prescription, and in the case of any discrepancies, we will try and resolves these on your behalf. We do not guarantee that we will always be able to resolve discrepancies, and the overall responsibility falls on you to ensure that all items requested are put on the prescription by the prescriber. Due to discrepancies being possible due to a number of reasons, Regent Pharmacies Limited will not notify any customers if a discrepancy is found and not resolved.
6.1.4 We are legally only able to dispense your medication once having obtained a signed prescription from your prescriber. Only those medicines on the prescription will be dispensed. If any items have not been put on the prescription by the prescriber, this is to be resolved by yourself and the prescriber.

7. System security
7.1 We will do our best to maintain the website so that you have constant use, but there will be times when your use may be interrupted.
7.2 You agree that you will not, and will not allow any other person to violate or attempt to violate any aspect of the security of the website.
7.3 You may not use any software tool for the purpose of extracting data from our website.
7.4 Any violation of the above is unlawful in many jurisdictions and that any contravention of law may result in criminal prosecution.

8. Miscellaneous disclaimers
8.1 We give no warranty and make no representation, express or implied, as to:
1. The truth of any content on our Website published by someone other than us.
2. Compatibility of our website with your equipment, software or telecommunications connection.
8.2 Regent Pharmacies Limited and associated persons shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, you or your company's personal information or material and information transmitted over our system.
8 .3 By registering with the dearPHARMACIST Health Passport, your data will be shared between Regent Pharmacies Limited, and may be used anonymously with the local health authority or successor organisation, regulatory bodies, service commissioners and other healthcare professionals.

9. Miscellaneous provisions
9.1 Where we provide services without specific charge to you, then it (or they) is deemed to be provided free of charge, and not to be associated with any other service for which a charge is made. Accordingly, there is no contractual or other obligation upon us in respect of those services.
9.2 You should be aware that information captured will be viewed by our pharmacy team.
9.3 Nothing in this agreement or on our website shall confer on any third party any benefit under the provisions of the Contracts (Rights of Third Parties) Act 1999.
9.4 No waiver by us, in exercising any right, power or provision in this agreement shall operate as a waiver of any other right or of that same right at a future time; nor shall any delay in exercise of any power or right be interpreted as a waiver.
9.5 When we communicate with you, we do so by email or phone. You agree that email communications are contractually binding in the same way as properly signed and dated paper sent by post.
9.6 If any of these terms is at any time held by any jurisdiction to be void, invalid or unenforceable, then it shall be treated as changed or reduced, only to the extent minimally necessary to bring it within the laws of that jurisdiction and to prevent it from being void and it shall be binding in that changed or reduced form. Subject to that, each provision shall be interpreted as severable and shall not in any way affect any other of these terms.
9.7 We are not liable for any breach of our obligations resulting from causes beyond our reasonable control including strikes of our own employees.
9.8 In the event of a dispute arising out of or in connection with these terms, or any contract between you and us, then you agree to attempt to settle the dispute by engaging in good faith with us in a process of mediation before commencing arbitration or litigation.
9.9 This Agreement shall be governed by and construed in accordance with the law of England. This agreement shall not be governed by the United Nations Convention on Contracts for the International Sale of Goods, the application of which is hereby expressly excluded.


Complaints procedures:

At dearPHARMACIST, we take complaints very seriously, and we'll try to fix anything you're unhappy with, as quickly and effectively as we can. Your complaints give us a chance to put things right and help us improve our service to all our clients.

Our customer service advisors are trained to deal with customer complaints, and should be the first people you contact. They will always attempt to resolve your complaint as quickly as possible. You can contact an advisor using any of the following methods:

Online form click here:

Telephone us: (01474) 534 771; lines are open weekdays between 9am and 6pm

Write to us: dP Complaints Department, C/O Regent Pharmacy, 19 Windmill Street, Gravesend, Kent DA12 1AS

Please make sure you give us the following details:

  • Your full name
  • Contact details
  • Date of issue
  • Description of complaint


We value your loyalty and endeavor to contact you back within 48 hours of the complaint.